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8.0.23.0 Crashes - When I revert to 8.0.22.2 Instrument List is blank

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    8.0.23.0 Crashes - When I revert to 8.0.22.2 Instrument List is blank

    Hello
    I just upgraded to version 8.0.23.0 and on startup NT8 crashes and closes down. Not wanting to fault find the cause at this moment I decided to revert to the previous version 8.0.22.2 so I could at least trade.
    I uninstalled 8.0.23.0 as instructed when you go backwards to an older installer then installed 8.0.22.2.
    At this point I found that my "Instrument List" (under Tools) was completely blank. I selected "Update Instrument Lists" under the Database tab but still have a completely blank list.
    I then restored data from a backup file from a few days ago but still have a completely blanks Instrument List. Any suggestions about how to fix this issue? Where is the file that stores the Instrument List details?

    #2
    Hello FMtrader,

    Instruments lists are saved in the database which is located at Documents-->NinjaTrader 8-->db-->NinjaTrader.sdf

    Can you please follow the steps below to send your log and trace files so I may investigate this matter further.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to "platformsupport[at]ninjatrader[dot]com".
    • Put 'Attn Jason, 2838550' in the subject field of the email.
    • Once complete, you can delete these compressed folders.
    If you shut down NinjaTrader and temporarily transfer the database to the desktop, then start NinjaTrader (so a new database is created), do you see the default instrument lists?

    JasonNinjaTrader Customer Service

    Comment


      #3
      Hi Jason

      I have emailed the log and trace files. I was able to get the Instrument List repopulated by going into my normal PC backup files (which I do daily) and restoring most of the Documents Folder NT8 directory files from the previous day when I was running 8.0.22.2

      Comment

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