Strange Data Issue w/ Previous Day

[Newant]

Hello,

I recently bought a lifetime license, and now I'm testing out live trading with my strategies. Aside from the minor issues I have with my strategies, I have found these very frustrating data issues with Kinetick:


The same problem happened with 4 out 6 tickers that I was using for testing. If I go to download the historical data...



...It'll be back to normal again!




Please get back to me as soon as possible with this, I really want everything to work smoothly ASAP. Here's some extra information:
-I am subscribed to Kinetick
-On start up of NinjaTrader, I connect to IB Gateway then Kinetick.
-Kinetick is my preferred market data feed


Thanks,
Anton

[NinjaTrader_Tyler]

Hello Newant,

Thanks for posting.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2837313 ATTN Tyler

I look forward to being of assistance.

[Newant]

Alright, I have sent the email support ticket with the subject "2837313 ATTN Tyler", but it's stuck on "Sending Request...", is this normal?

[Newant]

Alright, it's been at "Sending Request..." for about 20 minutes now, I can't close the window either. What should I do?

[NinjaTrader_Tyler]

This indicates either that there's a problem with your connection, or your log and trace folders are too large. You can try sending them manually to platformsupportATninjatraderDOTcom:

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to the email.
• Once complete, you can delete these compressed folders.

Please reference the following ticket number in the subject line of the email: 2837313 ATTN Tyler

Thanks in advance; I look forward to resolving this item.

[Newant]

Sorry for the late reply, just sent the email containing the log and trace folders.