Login problems

[Brad35817]

Hi, just looking for a bit of help, I have wired my funds, purchased my charts, and received my license key. Just wondering which connection I choose to login and access/use my live trading account/funds?

NT Continuum, Kinetic, etc. ?

And is it just the account name and number provided to me when my account was approved and ready for funding that I use as the credentials?

Any info would be much appreciated.

Thanks.

[GeorgeW]

Hello Brad,

You need to do the following:
Insert your License Key by going to Help>License Key.
Insert your user name (usually 6 letters and digits followed by .cqg) and the password that they should have sent to you separately by going to Connections>configure.

Once you have done these things you should be able to connect by going to connections & clicking on NT Continuum. If you get "No description is available (Logon failed)", which is what I am getting this morning that brought me here, then it should not be a problem with what you have done, but something that they need to fix at their end, and I have emailed them about this.

Edited: Just seen a post below yours that says they are working on the servers, so will not be able to connect until Sunday afternoon.

https://ninjatrader.com/support/forum/forum/ninjatrader-8/platform-technical-support-aa/1127548-connecting-to-ninjatrader-continuum

[Brad35817]

Thanks George, I'll wait until tomorrow before giving it another go.

Thanks for your help.

Brad

[Brad35817]

Mine says invalid username or password, so am quite confused. I am using the account name and password they provided, maybe I'm looking at the wrong details. My account name is my full name, would that be the username ? The password the provided is seven letters and numbers.

These details were provided when my Phillip Capital account was approved and ready for funding, unless I was supposed to receive new login info once my initial transfer wire was received by NT?

Thank

[NinjaTrader_Eleanore]

Hello Brad35817,

Thank you for your note.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2835327 ATTN Eleanore

I look forward to resolving this with you.