NT8 Workspace wont open

[smithsailing]

I have been using NT8 for a year. 90% of the time my saved Workspaces fail to open. I have researched ppl complaining about this NT bug for 10 years going back to 2010. Why on earth doesn't NT fix this 10 year old bug ? I am seriously considering purchasing a 1,000 trading system based on NT8 but cant move forward until NT support finally resolves this problem

[NinjaTrader_Jason]

Hello smithsailing,

First, please ensure the workspace you have open is the one that has your items saved and that they are not minimized. Hover over the NinjaTrader 8 icon on the Windows Taskbar to see if your charts are there. You can open other workspaces by going to the Control Center -> Workspaces -> Click on the workspace you want to open. If you're not sure what this list means and how to tell if a workspace is open, in view, or closed, please visit the following help guide link:

https://ninjatrader.com/support/help...paces_menu.htm




If this does not resolve the symptom, try restoring your workspace from an older save using the 'Restore workspace' feature:

Complete the following steps to use the "Restore workspace" feature:

1. Navigate to Tools -> Database Management
2. Select "Restore workspace"
3. Select Restore to be directed to the location of the recovery workspaces
4. Workspaces will be organized in folders with the same name as the workspace
5. Double click the folder of the workspace you want to recover and then select the recovery file with the date/time that you want to recover. You'll want to select a file larger than 1kb from the available options.

Below I have provided a link to the Restore Workspaces section of our help guide:

https://ninjatrader.com/support/help...storeworkspace



Ensure to always exit NinjaTrader by selecting the X at the top right of the Control Center. DO NOT right click on the NinjaTrader icon in the Windows Taskbar and select Close as Windows could close the charts/etc before asking to save your workspace, resulting in a blank workspace.

If you have an anti virus/firewall program installed you will want to add NinjaTrader to its exception list. You will need to exclude the following directories:

• C:\Program Files (x86)\NinjaTrader 8 or C:\Program Files\NinjaTrader 8
• (My) Documents\NinjaTrader 8

Additionally, if you have a backup or auto backup program you will want to pause it while using NinjaTrader so it does not conflict with saving your NinjaTrader files.

[Banagar]

Hi Jason,

I just ran into the same problem. A workspace is listed as active (green), but it does not display on my monitor. Only the control center is revealed when I hover over the taskbar item. I've deleted and restored workspaces, but they still do not display. The workspace is not showing up on other monitors either. Do you have any suggestions as to what I could possibly do?

thanks,
Fred

[NinjaTrader_Emily]

Hello Banagar,


Thank you for your reply.


I am sorry to hear that the active workspace is still not displaying how it should after restoring a previous version. So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Do you receive an error on the screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Thanks in advance; we look forward to resolving this with you.

[Banagar]

8.0.23.2 64-bit
No errors. This was working yesterday.

thank you

[NinjaTrader_Emily]

Hello Banagar,



Thank you for your patience.


Please send your workspace, log, and trace files to platformsupport[AT]ninjatrader[DOT]com so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Expand 'Other files' and enable 'Workspace files and UI settings'

Please reference the following ticket number in the body of the email: 2813912 ATTN Emily



I look forward to your reply.