Tick chart live data

jonnhl

Junior Member

Join Date: Sep 2009

Posts: 5
#1

Tick chart live data

10-21-2020, 06:34 PM

After opening my live account with Ninjatrader brokerage and choose ninjatrader continuum for data feed, I am unable to load a 1000 tick chart.

How do I load a 1000 tick chart? Does it matter with choosing a level 1 or level 2 data feed to load a 1000 tick chart?
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1417
#2

10-21-2020, 11:01 PM

Hello jonnhl,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2799487" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
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