Real time order error Interactive brokers

[7robert]

When trying to execute an order in real time, the following error appears: Missing order Exchange

[NinjaTrader_Zachary]

Hello 7robert,

Thank you for your post.

Please send us your log and trace files via email so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2794369 ATTN Zachary

[7robert]

When I send it, I get an error that says
Unable to upload attachment files to support server
Unable to connect to the remote server

[NinjaTrader_Zachary]

Hello 7robert,

Thank you for your response.

Please follow the steps below to manually send those files to us via email.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as email attachments to platformsupport[at]ninjatrader[dot]com
• Please reference the following ticket number in the body of the email: 2794369 ATTN Zachary
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[NinjaTrader_Zachary]

Hello 7robert,

Disregard that prior response, I have received the files.