Chart not updating....

[NeverDownMoney]

I am connected to live market data (NinjaTrader Continuum) but all my charts seem to be frozen. Do I need to do something else? Other than connect open my chart so that I can see the live market trading?

[NinjaTrader_Tyler]

Hello NeverDownMoney,

Thanks for posting.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2758904 Attn: Tyler.

I look forward to being of assistance.

[NeverDownMoney]

I sent the logs yesterday, did you get them?

[NinjaTrader_Tyler]

Thanks for your reply.

We received them- please refer to my email response.

I look forward to being of assistance.