Weird chart trader glitch

[augustfay]

Hello, I'm having an odd glitch with my chart trader while paper trading and I'm nervous for this to happen while using real money. I use a simple ATM strategy with a stop and a target. What happens is when I enter a position, sometimes the displayed PnL changes during the trade as if I took an opposite position. For example, when going short I'll use a limit order to enter the trade, and lets say the trade goes in my favor. The PnL will start out displaying the proper profit value but all of a sudden switch to a negative value as if I took the long side and the trade did not go in my favor. The target and limit orders remain in the same place, I am not entering the wrong side by accident. The trades also usually seem to display properly in my trade performance window after the fact, but the problem is that when NT displays the incorrect PnL, I can't manage my trades properly. I can't move my stop to break even because I will get the notification that I can't move past the market price. Any clues how to fix this? Should I just repair NT? I feel like I do that a lot. It's not fun to lose a trade because of a glitch preventing me from managing the trade. Thank you in advance.

[NinjaTrader_Melissa]

Hello augustfay,

Thank you for the post.

We would need a bit more information about your system to determine the cause of this behavior. Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2753423 ATTN Melissa

Thanks in advance; I look forward to resolving your inquiry.

[Billal1]

I know it's pretty old thread but I happen to have similar issue. When I enter a position in specific place it enters me either lower or higher and later my PnL is negative even though it should be positive. How can I fix that? I've lost a lot because of that over a few months!!

[NinjaTrader_Clayton]

Hello Billal1,

Thank you for the message.

From your description, it sounds like your platform is experiencing Rendering Delays.

Rendering Delay occurs on your charts when they are trying to print too much information at once and cannot keep up with the current price.

• This may become more prevalent on your charts during periods of high volatility and fast market movement.
• You may also notice your orders filling immediately or being rejected as well as they are submitted to prices nowhere near the current market price.
• Oftentimes, this is being caused by 3rd-party add-ons that are not efficiently rendering on your charts.

To test for a price delay on your charts, compare the Last Price shown in your Chart to the Ask/Bid in the Chart Trader or the price of the same instrument in a SuperDOM window.

• If the prices match, this indicates you are not getting delayed data and that your chart is successfully showing live data.
• If the prices do not match, this indicates that your chart is experiencing rendering delay, meaning that it is printing too much information due to inefficient indicators or too many objects on your workspace.

If you confirm that your charts are falling behind the current market price, you may open the NinjaScript Utilization Monitor to see what (if any) NinjaScript items may be contributing to the symptoms:

• Control Center > New > NinjaScript Output
• Right-click within the NinjaScript output window > Select 'NinjaScript Utilization Monitor...
• This window will begin to populate with NinjaScript items in order of time spent processing
• Let this window populate for at least a few minutes
  • How to interpret the NinjaScript Utilization Monitor results to diagnose Rendering Delays
    • If you are still not sure of what the results indicate, take a screenshot of the Utilization Monitor and send the results in a response to this email

To Resolve the Rendering Delays:

• You will need to reduce the complexity of your workspace and remove things until it is able to keep up in real-time again
• If any indicators jumped to the top of the NinjaScript Utilization Monitor, then remove them from the workspace and see if performance improves
• If yes, then you will want to reach out to the developer of those add-ons and ask for further tips and suggestions on how to reduce their impact
• You could also create a new workspace from scratch while being aware of the Performance and also utilizing the Tips and Suggestions from the following Help Guide:
  • Performance Tips

Please let us know if we may provide any further assistance.