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NinjaTrader
Order routing issue. "Cannot route the order at this time"
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Order routing issue. "Cannot route the order at this time"
Live account not executing and routing orders, NT8 version is current, have been on hold with the Emergency Trade desk for over 30+ Minutes. This issue has persisted since Globex open. -
Originally posted by Aramunno View PostThis is absolutely unforgiveable! No information is being given, you can't get through to the trade desk and there is no information posted on the website. I am so blessed I dont have an order open or I would be on the phone with my lawyer.
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Just received the following email:
"CQG is currently experiencing order routing issues that prevent traders from placing orders at the exchange. We are also impacted by the current outage and are unable to place orders as well. CQG is aware of the issue and is working on a solution at this time."
Greaaat...
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Originally posted by HITFire View PostJust received the following email:
"CQG is currently experiencing order routing issues that prevent traders from placing orders at the exchange. We are also impacted by the current outage and are unable to place orders as well. CQG is aware of the issue and is working on a solution at this time."
Greaaat...
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Hello all,
Thank you for your posts. As discussed, our teams have been informed the issue has now been resolved. I would suggest restarting the platform along with your modem/router for further troubleshooting, then test for issue again.
Please let us know if we may assist further.Eric B.NinjaTrader Customer Service
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