cqg connection

[Marcos Lanzellotti]

I'm having a problem with the cqg connection

[NinjaTrader_PatrickG]

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Was this connection working previously? Or has it never worked?
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
• Does this symptom persist if you restart your PC?

[Marcos Lanzellotti]

• 8.0.22.2 64-bit
• it was working previously
• error: invalid user or password (logon failed)
• yes

[NinjaTrader_PatrickG]

These symptoms are unfortunately not specific enough to diagnose with the information available. Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2732169 ATTN PatrickG

[NinjaTrader_PatrickG]

Thanks for sending the files.

I can see in your files that you're leaving 'demo' checked when configuring the connection:

2020-09-08 10:00:28:612 (My NinjaTrader Continuum) CQG.Adapter.Connect: user='xxxxxx.xxx' mode='Simulation' useNativeOcoOrders=True version=7.0.707.0

This must be disabled when connecting to a live account. Please make sure you are following the connection guide below precisely. Common areas for mistakes are ensuring that "NinjaTrader Continuum" is the provider, ensuring that you do not include any spaces before, within, or after the username or password, and ensuring that "demo mode" is NOT checked:

• http://www.ninjatrader.com/Connectio...tion-Guide.php

[Marcos Lanzellotti]

The box labeled”demo” was checked, now it is working



Thank you for your attention