Error Trade

[1001111]

Hello,

the heading (Title of Post) may not have been chosen appropriately, but I didn't know what to write.



If I buy a value on the chart, there is an error.

A: No average price is shown.
B: An error in the log
C: Worst of all, I can't get out of position when I click "Close".
If you click "close", it deletes the target and stop loss, but you can't get out of the trade.



No average price is shown


LOG
26.08.2020 13:47 Auftrag Auftrag='1144181105/xxx' Name='Entry' Neuer Status='Akzeptiert' Instrument='MGC 12-20' Aktion='Kauf' Limit preis=1920,8000000000002 Stop preis=0 Anzahl=1 Typ='Limit' Time in force=GTC Oco='' Ausgefuehrt=0 Ausfuehrungspreis=0 Fehler='Kein Fehler' Systemeigener Fehler=''
26.08.2020 13:47 Auftrag Auftrag='7af153561d704b27a06fe9b553273b30/xxx' Name='Entry' Neuer Status='Übertragen' Instrument='MGC 12-20' Aktion='Kauf' Limit preis=1920,8 Stop preis=0 Anzahl=1 Typ='Limit' Time in force=GTC Oco='' Ausgefuehrt=0 Ausfuehrungspreis=0 Fehler='Kein Fehler' Systemeigener Fehler=''
26.08.2020 13:47 Auftrag Übermitteln eines Auftrags mit Strategie 'Chart Trader ' (1x SL 05 TP 20 - 28)

The error only occurs in one market. (MGC)

How can I fix this?

[NinjaTrader_Zachary]

Hello 1001111,

Thanks for your post.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:

• Phone: 312.423.2234
• Email: orders[AT]ninjatrader[DOT]com

Additionally, please send me your log and trace files so that I may look into what occurred. Do not post them on the forum, as they contain personal information.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2715129 ATTN Zachary

I look forward to further assisting you.

[1001111]

many thanks. I've sent the email.
I trade via "earn2trade" and got an account connection via Rithmic.

The error only occurs via this connection and only in MGC.