NT8 AppCrash 8.0.22.2 - Fault Module Name: D3D10Warp.dll

[wildwex]

Any idea what might be causing this?

[FONT=Courier New][B]Problem signature:[/B]

  Problem Event Name: APPCRASH

  Application Name: NinjaTrader.exe

  Application Version: 8.0.22.2

  Application Timestamp: 5ee7a11d

  Fault Module Name: D3D10Warp.dll

  Fault Module Version: 6.2.9200.16492

  Fault Module Timestamp: 50f31042

  Exception Code: c0000005

  Exception Offset: 0000000000165c67

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 0ad1

  Additional Information 2: 0ad1adf7282a802d95b7bf36a1c40274

  Additional Information 3: 65a5

  Additional Information 4: 65a599180a568de60d60d48f4610b1d9




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[NinjaTrader_Marco]

Hello,

Thanks for your post.

The D3D10Warp.dll file referenced is a DirectX file. The first troubleshooter I would recommend would be to ensure you have all the current Windows updates and DirectX drivers installed.

Secondly, I would reinstall the platform. Following these steps will not affect your data, settings, configuration, NinjaScripts, Workspaces, etc.

• First, save your license key to a document
• You can locate your license key by going to Help> License Key
• Now, exit NinjaTrader and uninstall NinjaTrader within Windows Control Center
• Once uninstalled you can re-download NinjaTrader from the link below:
  • http://ninjatrader.com/PlatformDirect
• Paste your license key > Select Submit
• Download and then run the installer

Please let us know if we may be of further assistance.