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Log Error: "Failed to restore indicator" -- Charts Blank

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    Log Error: "Failed to restore indicator" -- Charts Blank

    Hello,

    When I connected to Ninjatrader Continuum this morning my charts were completely blank. I can see the Bid and Ask prices changing beneath the quantity and account drop-downs in real-time so I know that I have market data.

    The log error I receive is as follows...

    "Failed to restore Indicator 'Ninjatrader.Ninjascript.Indicators.IndicatorName' ."

    So I took the following steps...

    I rolled over all of my contracts
    ...updated instrument lists
    ...tried loading data w/o template
    ...created a new workspace to try in
    ...and I restarted Ninjatrader

    But still, my charts are completely blank. Please help! Thank you.

    P.S. the indicator that the log error is referring to has been removed from NScript editor well before today, so I am not sure why this problem is occurring today when charts were working fine yesterday.

    #2
    Hello lunardiplomacy,

    Thank you for using NinjaTrader.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2708589 ATTN Tyler

    I look forward to being of assistance.


    Tyler M.NinjaTrader Customer Service

    Comment


      #3
      Okay Tyler, I have sent the email with log and trace files. Thank you for getting back to me, I look forward to any assistance you may be able to provide.

      Comment

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