Ninjatrader8 frozen even connection established

[Charlie Tran]

Hi Guys,
I have problem with Ninja8. I could connect to "ninjatrader continum live" and the connection is ok. But when I opened a workspace it only showed the data up to the time point when it opened and complete workspace not moving. No data on Bid/ Ask in DOM or chart trader. I delete all ninja folder, ninja back up, uninstall and reinstall as fresh without 3rd party indicators, but it presents the same issue. The connection established with the green button, chart opened but stop at the time it opened.
Any advices to resolve the issue are highly appreciated.
Best
Charlie

[NinjaTrader_EricB]

Hello,

Thank you for your post.

Glad to assist. This may indicate the account data is not enabled. Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com with the email you use to contact NinjaTrader Brokerage and a link to this forum post.

Include ticket number 2706053 in the body of the email.



We look forward to assisting further.