password and username fail

[kelvyn95]

if anyone can please help me figure out why my password and username wont work i'm not typing it in wrong and tried several time to login i've deleted the app re downloaded it nothing still

[Asbai]

Same pb with me

[jcd0925]

same problem with me

[NinjaTrader_EricB]

Hello,

Thank you for your post.

Glad to assist. This usually indicates there is an issue with the account setup. Steps may vary depending on the data provider in use. I suggest recreating the connection per our connection guides below for your respective brokers / providers.

The following link will show how to configure datafeed account connections in NinjaTrader.

http://ninjatrader.com/Help-Connection-Guides

If you still see the same, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your login, who your broker is and a link to this forum post so we may test the setup on our end.

We look forward to assisting further.