Error Message "Username or password is incorrect. (Logon failed)"

[Lightheart]

Anyone else being prevented from logging on and getting the message in the Subject area of this post?

[tradetofly]

Yes I am getting the same message have contacted support waiting for a reply

[NinjaTrader_ShawnB]

Hello Lightheart,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2678698 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[Lightheart]

Requested info sent.

[Steve__B]

Im also having the same issue. Do you want me to send over a log as well Shawn?

[NinjaTrader_ShawnB]

Hello Steve__B,

Yes, please send yours as well.

[Steve__B]

Just sent them over.