Error loading

[notas]

Hi there, i reciently bougth the livetime license and i have problems.

1. When i connect with my interactive broker, i recieve this error:

Due do a market feed condition, you need to close an reopen the chart or restart NT8. Sorry for the inconvenence.

I restarted and create a new chart and the problem doesnt fixed.


2. When i load my chart i only recivie live data, not historical and live.


3. The price is not the same that other charts in different platforms.


Thanks in advance

[NinjaTrader_ChrisSch]

Hello notas,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2674184" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.