chart won't load

[blackdedem]

Hello,


I trade on the MES with Ninjatrader 8 but the chart won't load.

Is there a solution for this problem?


thanks

[NinjaTrader_ShawnB]

Hello blackdedem,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2668698 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[NinjaTrader_ShawnB]

Hello blackdedem,

Please follow these steps to roll over the expiration date of a Futures contract:

• Navigate to the Control Center > Tools > Database window.
• Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
• Close this window when this process completes.

You can learn more about the different ways to rollover by visiting the link below:

• https://ninjatrader.com/support/help...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• http://ninjatrader.com/blog/trade-desk-calendar/

Please let us know if we may be of further assistance.

[blackdedem]

hello,


I just did what you have said but it didn't worked here’s a screenshot of my problems.


Thanks

[NinjaTrader_ShawnB]

Hello blackdedem,

Thank you for your reply.

MES 03-20 is an expired contract. Please try using MES 09-20.

Please let us know if you continue to see the same behavior.