Data not updating on Ninja 8 with NinjaTrader Continuum Feed

[DonnaM]

I've just gotten my account with Phillips Capital up and running and have a few charts of instruments like MES, MNQ, MYM in place. When I first connect, price updates to the current time but then doesn't update any further. What do I need to do to see a real live data stream? Thank you!

[NinjaTrader_ChristopherJ]

Hello DonnaM,

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

[DonnaM]

Thanks Chris. How do I get to Help->Email Support? There's a screen under contact, but it doesn't have either a subject line or a box for "log and trace files".

[DonnaM]

I'm sending what I can via the form I found.