Ninja Trader 8 Exiting After Connecting to Continuum.

[r12Marlon]

Hello, I'm having an issue with ninja trader 8, every time I try to connect to my account, I get an error saying: Unhandled Exception: No such Host is Known" and then Ninja Trader just exits without further notice. I tried reinstalling it and it didn't work, any solution for this? I've attached a picture with the error I get when trying to connect, after that Ninja trader just quits afterwards.

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2665678 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[tacnizm]

Hi was this specific issue solved? As i am currently experiencing the exact same issues

[NinjaTrader_Melissa]

Hello tacnizm,

Thanks for the post.

It would be hard for us to say for sure if your case had the same cause as the above poster without further information.

Please send us a new support request with your log and trace files so that I we may look into what occurred.

To do so:

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to 'PlatformSupport[at]NinjaTrader[dot]com.
• Once you have emailed these to us, you may delete these compressed folders.

Thanks in advance; we look forward to resolving this item for you.