TD Ameritrade Real account value not showing up

[forgpwp123]

Hi,
I connected my TD ameritrade account to NT8, but the accounts tab only shows Sim01 account and not my real account. What can I do to fix this issue? thank you

[NinjaTrader_EricB]

Hello,

Thank you for your post.

Glad to assist. This is usually an indication the live key has not yet been entered. Disconnect and go to Help > License key to verify the key entered. The @SIM key will need replaced to enable and see live accounts.

Our sales team can resend or follow up on key questions at PlatformSales[AT]NinjaTrader[DOT]com

Please let us know if we may assist further.

[forgpwp123]

Hi Eric,
Thank you for the response. I will contact them to get the live key.

[NinjaTrader_EricB]

Thank you for your reply.

That is correct, a live key is needed for access to a live broker account like TD or IB.

Please let me know if I may assist further.

[forgpwp123]

Hi Eric,
I got the Live key. And applied it, and unchecked the "Global Simulation". But now when i try to configure Interactive Brokers or TD Ameritrade, those options do not show up in the "Connections --> Configure" window. How can i resolve that issue?
thank you!

[NinjaTrader_Heath]

Hello forgpwp123,

Thank you for your reply.

If those connection options are not available to you you're likely not using a multibroker key as your license key will be assigned to a single broker.

Please reach out to the platform saels team at platformsales(at)ninjatrader(dot)com and let them know you're looking for a multibroker key so they can get you updated.

They'll be able to get you sorted.