Gap in candlestick data

[Mike66]

Data is good till 7/19/20 at 16.59.59 load up the platform Monday 7/20/20 no data between 16.59.59 7/19/20 and first candlestick at 6:00am eastern on 7/20/20. A few candlesticks form after 6;00 am I close the program down reload it and those candlesticks are gone. Still no data after 16.59.59 the prior day ? Only candlesticks are forming at the time I load up the program

[NinjaTrader_Marco]

Hello,

Thanks for your post.

There was an issue with all NinjaTrader historical data servers until around 10AM US ET on Monday July 20th. NinjaTrader 7 and 8 historical data servers are now recording all expected instruments.

NinjaTrader 8 historical data gaps will be backfilled overnight tonight (20th/21st). NinjaTrader 7 will be backfilled during regular maintenance this weekend (24th-26th).

Please let me know if I may be of further assistance.

[quaver]

This is awful treatment for us!

I'm having the exact same problem, how can you possibly justify treating loyal NT7 customers this way - an unusable platform for a week!!

Seriously guys

[NinjaTrader_Marco]

Hello,

Thanks for your reply.

Real time data should be coming into the platform at this time. Can you confirm if you are able to receive data outside of this timeframe?

[quaver]

Realtime data is fine, it is however unusable as a platform for technical trading when there is no historical data available the last two days. Ridiculous. Ten years a user and this treatment cf NT8, crazy.

[NinjaTrader_Melissa]

Hello Quaver,

Thank you for the note.

I sincerely apologize for any frustration this may have caused.

That being said, NinjaTrader 8 should now display this data if you restart the platform. Unfortunately the data for NinjaTrader 7 will not be backfilled until this weekend.

Please let us know if we may be of any further assistance.