TD Ameritrade unable to login

[habibalex]

I can't login to TD through ninja. Their desktop app is working though.

[NinjaTrader_PatrickG]

So I may accurately assist you, please answer all of the following questions:

• What version of Windows is your PC using?
• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[habibalex]

Windows 10
8.0.21.1
Unable to connect to remote server

[NinjaTrader_PatrickG]

I see that you're using an older version of NinjaTrader 8. To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: http://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'NinjaTrader 8'
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

After the update, please restart your PC then test the connection.