Error in requesting bar series

[JAtrades]

Hi,

On NT8, I just started receiving this error when switching symbols in a chart (TDAmeritrade data connection).

Error in requesting bar series: 'Repsonse code does not indicate success: 400()."
(image atteached)

How can I tell where it's coming from and how to remedy?

Thanks,

Jon

[NinjaTrader_ChrisSch]

Hello JAtrades,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2659679" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[JAtrades]

Chris,

Thanks so much for the reply. I started looking at those logs first and could see where the issue started - had nothing to do with NT8 version. Anyhow, the error stopped around 7am, so I'm all set. I didn't send any logs to you.

[JAtrades]

new error dialog pic attached

[NinjaTrader_Melissa]

Hello,

Thank you for the note.

Unfortunately, this is a known symptom with the root cause being on TD Ameritrade's backend. TD Ameritrade is aware of this issue and is currently working on a solution, but there is not yet a solution at this time. The most recent estimate TD Ameritrade provided was "mid-July". You can read more about the symptom you're describing and other users data points in this forum thread:

• https://ninjatrader.com/support/foru...d-status/page3

Please let me know if I may be of further assistance.

[JAtrades]

Thanks for the info Melissa!