Lifetime License Key Not Received

Seedbird

Junior Member

Join Date: Jul 2020

Posts: 1
#1

Lifetime License Key Not Received

07-15-2020, 03:06 PM

Hi,

I purchased a lifetime license key 2 days ago now via PayPal and I still haven’t received my key. The brokerage account has been opened however I don’t have a key for the correct commissions. Does it usually take a few days?

Thanks,
Seedbird
Tags: None
NinjaTrader_BrendanC

NinjaTrader Customer Service

Join Date: Oct 2019

Posts: 154
#2

07-15-2020, 03:12 PM

Hello Seebird,

Thank you for creating your post with these details.

I would reccomend that you reach out to our Platform Sales team so that they can assist you with receiving your license key as they specialize in the licensing of the platform. You can reach them at platformsales(at)ninjatrader(dot)com and they can further assist you with obtaining your license key.

Please do not hesitate to reach out to us for further assistance or if you have any other NinjaTrader inquiries in the future.
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