The chart does not move

[GIL SERGIO CAMOLEZ]

Boa noite!!! Estou com a conta free conectada, tudo certo, conta com deposito na corretora, porém o gráfico não movimenta o fluxo de dados reais. Alguém pode me ajudar?

[NinjaTrader_Marco]

Bom dia,

obrigada pelo inquerito,

Estamos aqui para ajudar; no entanto, temos capacidade limitada de suporte à plataforma em português. Para que possamos nos comunicar de uma forma mais eficiente, use o site https://www.deepl.com/translator que traduz inglês para português, e vice-versa, com ótima qualidade. É só copiar e colar nossas respostas no site.


I moved your post to its own topic as it was not relevant to the thread it was posted to.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2618068 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.