connection lost and unhandled exception

[fredfred]

Keep loosing the connection to Ninjatrader Historical data and have an unhandled exception that I haven't a clue what it means ? can you help please ?
Here are the errors

2020-06-26 13:18:38:626|3|2|Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-001.ninjatrader.com
2020-06-26 13:18:48:636|1|2|Using HDS (hds-us-nt-004.ninjatrader.com/31655)
2020-06-26 13:18:48:880|1|2|Connection restored to the NinjaTrader Historical Data Server: hds-us-nt-004.ninjatrader.com
2020-06-26 13:20:33:464|3|2|Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-004.ninjatrader.com
2020-06-26 13:20:43:473|1|2|Using HDS (hds-us-nt-001.ninjatrader.com/31655)
2020-06-26 13:20:43:832|1|2|Connection restored to the NinjaTrader Historical Data Server: hds-us-nt-001.ninjatrader.com
2020-06-26 13:20:49:000|0|4|Unhandled exception: Write lock may not be acquired with read lock held. This pattern is prone to deadlocks. Please ensure that read locks are released before taking a write lock. If an upgrade is necessary, use an upgrade lock in place of the read lock.

At this point the Platform locked up

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2626885 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[fredfred]

I have sent the log and trace files as requested

constantly getting these error messages and then freezing
2020-06-29 15:10:49:428|3|2|Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-006.ninjatrader.com

2020-06-29 15:10:59:804|1|2|Connection restored to the NinjaTrader Historical Data Server: hds-us-nt-005.ninjatrader.com

Can you tell me where the problem is please ?

[yeikson89]

Hello, when I connect to the CQG data libe, it connects fine but then I get this

Using HDS (hds-us-nt-004.ninjatrader.com/31655)

and the graph does not move, I am in the future of the euro (6E) I do not know what to do, I need help, that was today because until yesterday I had no problem, I hope help, thank you

[NinjaTrader_Melissa]

Hello,

Thanks for the post.

Several business hours will be affected on Monday, January 18th, in observance of Martin Luther King Jr. Day.

The trading hours of many products and exchanges will change in observance of this holiday. The schedules and changes for the main products are listed below:

• https://ninjatrader.com/NTEmail/2021...-MLK-2021.html

For any other product or detail, please refer to the holiday schedules of the exchanges.

Please let us know if we can be of assistance.