Unable to Cancel MIT Orders on Live Account

[GLFX005]

Hello Ninjatrader,

I've had a few issues lately with MIT orders on a Live account that did not occur on a Simulation account. Some of the MIT Orders do not want to be cancelled or updated. Why is this happening?

Edit: I disconnected my Live account and restarted the platform, the Cancel Pending order has now disappeared.

[NinjaTrader_ChrisSch]

Hello GLFX005,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2618148" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.