Charts not updating with live data or not showing any data at all

[oscar1234]

Hi, for some reason when I open a chart, it loads the historical data, but then stays there, static, not updating with live market data. I have checked and I am connected to Continuum. In the log I get the following message:

Failed to resolve instrument for market data: FDXMU20 is not enabled for real-time quotes and trading.

Sometimes no data will appear at all:

Failed to resolve instrument for market data: X.US.DAX could not be resolved.

I have tried reinstalling, disconnecting and reconnecting, and I am running the latest version of ninja trader 8.
Any help would be appreciated.

[NinjaTrader_ChrisSch]

Hello oscar1234,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2612750" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[jpatri]

Hello,
Unfortunately I am having the same problem. Live data stream stopped at 8:30am.
Any information would be helpful.
Thanks!

[NinjaTrader_Melissa]

Hello jptri,

Thank you for the post.

Many US Futures settled this morning, which resulted in the prior contract (06-20) no longer being active.

Please follow these steps to roll over the expiration date of a Futures contract:

• Navigate to the Control Center > Tools > Database window.
• Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
• Close this window when this process completes.

You can learn more about the different ways to rollover by visiting the link below:

• https://ninjatrader.com/support/help...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• http://ninjatrader.com/blog/trade-desk-calendar/

Please let us know if we may be of further assistance.

[jpatri]

Thank you, I tried to update the instrument this morning, but apparently I did not do it correctly, everything is back to normal, Thank you for your help and patients!
Regards,
Joe P.