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NinjaTrader
Error while trying to install ninjatrader 8 update
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Hello,
Thank you for your post.
Glad to assist. I suggest running the below, publicly available Fix It utility by Microsoft. This program is able to look into many Windows items that may be stopping the installation, first use it to Uninstall NinjaTrader.
The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs.
Then, Once these steps are completed, download and install NinjaTrader from the link below using our simulation key.
https://ninjatrader.com/PlatformDirect- @SIM-A82F-D583-40B1-AE74-B79F-705D-1952
If you receive an error message when attempting to install, please let us know what it reports.
Let us know if we may assist further.Eric B.NinjaTrader Customer Service
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Thank you for your reply.
Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.
Include ticket number 2610777 in the body of the email.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
We look forward to assisting further.Eric B.NinjaTrader Customer Service
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