NT8 Phillip Capital Connection Login

[AZbadger]

I have a Phillip Capital account for futures and I'm trying to login through the connection wizard but it has not been letting me. Is the user and pass supposed to be the same that I use to log into the Phillip Capital website or is it different? I received verification that my account is funded and ready and a statement but no special/different instructions for connecting NT8.
I've been demo trading just fine.

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.