furtures chart is not moving. please help

[yastrader]

My chart is not moving. This happened to me multiple times in the last 3 weeks. i have strong internet connection. please help.

[NinjaTrader_Heath]

Hello yastrader,

Thank you for your note.

In your image i can see that you're getting a ")" for ask and bid prices for the instrument you're viewing.

This generally indicates you're not enabled for live data with that instrument.

Please contact your broker directly to confirm you're live data subscription, and feel free to reach out if you need any additional assistance.

[yastrader]

Thanks @Heath! My broker is Ninja trader (dorman). I have funds in my account so why don't i have live data. is there some kind of trading limit? i traded 10 - 60 times a day or in few hours. I had my live account opened for 3 days only.

[yastrader]

Hello yastrader,

Thank you for your note.

In your image i can see that you're getting a ")" for ask and bid prices for the instrument you're viewing.

This generally indicates you're not enabled for live data with that instrument.

Please contact your broker directly to confirm you're live data subscription, and feel free to reach out if you need any additional assistance.

This is what it says in my log. Why does it say, disabled?

[NinjaTrader_Heath]

Hello yastrader,

To address your original post first, this likely means you have not completed your live data enablement for your live account. You'll need to contact the brokerage directly for assistance here. you can find their contact information at the link below:

https://ninjatrader.com/ContactUs

Regarding you second message and the screenshot you sent, this indicates that you do not have a trading strategy that is active when you start the application, this is part of the startup checks that the platform performs and can be ignored.

Please feel free to contact us if you need any additional assitance.