Tried to login on other device now my live account locked

[itsnkk]

Hey guys i tried to login on a parallels account on my mac to trade there but it said to me since im using new machine my live account will be locked. i dont understand why, also if i try login on my regular machine it will only show my demo account.. super annoying, someone can help out here?

[NinjaTrader_Marco]

Hello,

Thanks for your post.


If your machine ID has changed, NinjaTrader 8 will automatically remove your license key, username and password, and other sensitive information. This is a purposeful security feature. This feature prevents others from being able to access your personal information simply by stealing your files and loading them onto another PC.

NinjaTrader does not control your machine ID directly. Your machine ID is generated by NinjaTrader based on your PC's fundamental hardware (like RAM, motherboard, etc.) and fundamental software (BIOS/UEFI version, Windows updates, firmware updates, etc.). If any of these items change, your machine ID is likely to change as well. There is no way to manually change your machine ID.

On both platforms, it sounds like you are using the Simulation Only key. Please copy and paste your license key into your platform. To do this, go to the Control Center > Help > License key.

Please also be advised that a license key can only be used on one computer at a given time.

Additionally, once you have added your License key, you will need to add your username and password back into your account connection. To do this, go to the Control Center > Connections > Configure > Select your connection > Enter the username and password > OK. If you do not have this information, please contact your broker directly.

If your machine ID has changed and it is affecting your add-on licensing, you will need to reach out to the add-on vendors with your new machine ID.


Please let me know if I may be of any further assistance.