unable to logon

rexsole

Senior Member

Join Date: May 2016

Posts: 104
#1

unable to logon

10-02-2018, 05:57 AM

Good morning

Went to startup NT8 7:45 EST and got pop up window that was unable to logon try again later and call customer support if problem persists. I also use ThinkorSwim and was able to logon and get up and running.

Please advise.
Tags: None
rexsole

Senior Member

Join Date: May 2016

Posts: 104
#2

10-02-2018, 06:22 AM

just tried logging on- it works now
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NinjaTrader_PatrickG

NinjaTrader Customer Service

Join Date: Jan 2015

Posts: 6427
#3

10-02-2018, 06:24 AM

We've just received word that the underlying issue is resolved. If you have not tried recently, please retry the connection steps once more (try a reconnect after each step):
Restart NinjaTrader

Restart your modem and (if applicable) router

Restart your PC

Clear your DNS - Open the Command Prompt. In the command prompt, run this command: ipconfig /flushdns

Last edited by NinjaTrader_PatrickG; 10-02-2018, 07:29 AM.
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