NT8 new version slow to load

[Irukandji]

09:15 - no response from Ninajtrader - 15 minutes until the market opens and I have no charts.

Maybe stop chatting around the coffee maker and respond?

[NinjaTrader_PatrickG]

All experiencing this symptom - please follow the instructions from post #2 to send in your diagnostic files for review:

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2590383 ATTN Heath

[Irukandji]

And how should i do that if the f***** platform won't launch???

[NinjaTrader_PatrickG]

Write an email to PlatformSupport[AT]NinjaTrader[DOT]com with '2590383 ATTN PatrickG' in the subject. Follow the steps below to send the files manually via attachment to this email:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[Irukandji]

I uninstalled the latest version and reinstalled the 2019 version - that too is doing the same thing, so this is not version specific as far as I can tell. So what could be causing this? A change to windows OS or something?

[NinjaTrader_PatrickG]

Irukandji , the specific issue being discussed here is brought on by having corrupt/oversized global drawing object files. The steps to resolve are:

• Remove those files
• Update to NinjaTrader 8.0.22.1

I would not necessarily expect a crash or failure to start to be a symptom that occurs as a result of this, so I'll need the files I've requested in order to look into more detail to find out what is causing this on your system. If you'd like to continue, please write in via email for detailed analysis.

[NinjaTrader_PatrickG]

For any other users who may find this thread, I worked with Irukandji via email when he wrote in following post #19. We discovered that the global drawing objects removal step provided by Heath in post #5 had not yet been completed. Once that was completed, the symptom was resolved.

Important notes about this particular symptom:

• Would only affect users who updated to 8.0.22.0
• The current version, 8.0.22.1, does not have this symptom
• Updating from any version prior to 8.0.22.0 (8.0.21.1 for example) to 8.0.22.1 will 'skip' over this symptom and you should not be affected