my account is not displaying

[nellopau]

Hello, on my ninja trader my account is not displaying detail of my trading trading just showing my initial balance, same in executions and positions tab are not displaying anything! I want to know my result after each trade ! please help

[NinjaTrader_ChrisSch]

Hello nellopau,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2574757" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.