Live Data feed on charts and superdom not working

[gsaldana07]

I have a new license key and Im not getting live data on my charts or my Superdom. My connection is green and I can see my updated chart but its not moving

[NinjaTrader_PatrickG]

Based on the information you've provided, I suspect your connection is not subscribed for real-time data. Please reach out to your data provider/broker and confirm your real-time data subscriptions.

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
• What instrument symbol (and expiry if applicable) have you selected? For example, ES 06-20, AAPL, EURUSD, etc.
• (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[gsaldana07]

Thank you for your response,
I am running 8.0.21.1 64-bit
I am connected to my live acct shows green icon
ES 06-20, MES 06-20, M2K 06-20 are not displaying price movement either on all time frames.
no errors at this time.

[NinjaTrader_PatrickG]

Based on the information you've provided, I suspect your connection is not subscribed for real-time data. Please reach out to your data provider/broker and confirm your real-time data subscriptions.

[nellopau]

I have the same issues with my new license I purchase, my broker is PhillipCapital what should I do to resolve the issues ?

[nellopau]

I have a new license key and Im not getting live data on my charts or my Superdom. My connection is green and I can see my updated chart but its not moving

have you resolve your issues ?

[NinjaTrader_PatrickG]

nellopau , Philip Capital is likely your clearing firm, not your broker. If you're a NinjaTrader Brokerage client please contact my colleagues on the Brokerage Support Team to confirm your subscriptions:

• BrokerageSupport[AT]NinjaTrader[DOT]com
• https://ninjatrader.com/ContactUs