I forgot my password so when I upgraded my license I'm not able to login. Have emailed support yesterday but no email today.
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Hello,
Thank you for writing in.
This is Eric with NinjaTrader Platform Support. Please excuse the delay, our support hours are 8:30 AM - 6:00 PM EST, Monday - Friday — we only have a small staff outside of these hours for inbound inquiries. Your message regarding the account has likely been forwarded to our Brokerage Support team to follow up ([email protected]). Platform Support is unable to assist with account-related items of this nature, though the brokerage team will be available to follow up on business open.
Let us know if we may assist further.Eric B.NinjaTrader Customer Service
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