Cant connect (AGAIN)

[terkk]

Cant connect (AGAIN) to demo acct AGAIN. ERROR box says 'too many failed attempts contact your fcm.'

[NinjaTrader_ChrisSch]

Hello terkk,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2560369" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[terkk]

I received this email:


"Your Market Data Enablement request has been completed.

Please disconnect and reconnect your platform to activate the real-time market data.”


and I disconnected and reconnected and it still doesn't work . .

and my emails to NT are not getting answered.

[NinjaTrader_ChrisSch]

Hello terkk,

Thank you for your note.

I have looked further into this and I can confirm that your account is now currently enable for real time market data.

What instrument do you have loaded on your chart?

Additionally, we have sent replies to your email inquiries. Have you checked your spam/junk folders for your email as well?

I look forward to your reply.