Trade Perfornance won't show live trades

[jodistrict]

I am having problems with the Trade Performance program for NinjaTrader 8. It won't show live trades in the "Trade" tab. However, the trades have been recorded as can be seen in the "execution tab". The trades do show up in sim mode but will not record live trades.

[NinjaTrader_PatrickG]

What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.X.0)

The Trade Performance window has filters which can be adjusted. One such filter is for accounts. If you expand the Trade Performance filter (next to the display drop down), what accounts are available? What accounts are selected?

Here is a screenshot example:

https://www.screencast.com/t/88T8FTjikw

[jodistrict]

lastest version

I have the latest version. 8.05.15 .1

In the filter the accounts box is checked for my live account. All the boxes are checked.

Also, please note that the trades are appearing in the execution tab.

[NinjaTrader_PatrickG]

Are you referring to the Executions tab of the Control Center? Or the Executions display of the Trader Performance report?

Can you include screenshots of both of these?

• To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
• Click here for instructions
• Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
• Click here for detailed instruction

[jodistrict]

I am refering to the execution tab on trade performance. I am on WIndows 8 so don't have clipping tool and don;t want to show my account number.

BUt it records the stand information for execution. like Instrument, action , quantity, price, time, id, order ID, and Account.

[jodistrict]

OK here is the exeuction tab. The trade tab shows nothing for live trades. I blocked out the account number of live trades.

[jodistrict]

Patrick,

I have been sending to email support and it has been three hours. Why doesn't anyone respond to my emails?

[NinjaTrader_PatrickG]

Your ticket in our system is 1968880 for this issue. I've taken this ticket over and will be responding shortly.

[jodistrict]

Patrick,

Thanks alot. I appreciate it.