Restoring Workspace - Not Restoring!

[LorraineP]

I have just started using NT8, having used NT7 for a few years. For some reason, NT8 will NOT restore my workspaces. When I open NT8 the control panel says "Restoring workspace ………"
However, it never finishes restoring, and I have to setup my charts EVERY DANG DAY. Very annoying.
I have tried restarting NT, restarting my PC, resetting the database. Any other suggestions would be appreciated.

[NinjaTrader_BrendanC]

Hello LorraineP,

Thank you for creating your forum post today with these details.

The first thing I would do is test and ensure the workspace you have open is the one that has your items saved and that they are not minimized. Hover over the NinjaTrader 8 icon on the Windows Taskbar to see if your charts are there. You can open other workspaces by going to the Control Center -> Workspaces -> Click on the workspace you want to open. If you're not sure what this list means and how to tell if a workspace is open, in view, or closed, please visit the following help guide link that goes over this in further detail:

https://ninjatrader.com/support/helpGuides/nt8/en-us/workspaces_menu.htm

If you have no backup available or are unable to restore, you may be able to restore your workspaces to an earlier version in Windows:

1. To do this within Windows open Documents> NinjaTrader 8
2. Right click on the Workspaces folder and select Properties
3. See if you have the ability to restore to an earlier version
4. If not, you will need to recreate your workspace

When you are creating your workspaces, ensure to always exit NinjaTrader by selecting the X at the top right of the Control Center. DO NOT right click on the NinjaTrader icon in the Windows Taskbar and select Close as Windows could close the charts/etc before asking to save your workspace, resulting in a blank workspace.
Additionally, if you have an antivirus software or firewall program installed on your PC, you will want to add NinjaTrader to its exception list. You will need to exclude the following directories:

• C:\Program Files (x86)\NinjaTrader 8 or C:\Program Files\NinjaTrader 8
• (My) Documents\NinjaTrader 8

One final note, if you have a backup or auto backup program you will want to pause it while using NinjaTrader so it does not conflict with saving your NinjaTrader files.

Please let us know if you have any additional questions or inquiries regarding NinjaTrader.

[LorraineP]

Thank you for replying Brendan.
There are no previous versions saved in NT8/workspaces.
I definitely know how to tell if I have a workspace and charts open
NT8 still says "restoring workspace Trading123" everytime I open Ninja trader. Yet it never does.
So I thought..."I can live with this. I will just create a template of my chart and load a new chart and add the template everytime I need it. "
However, It will not load a template either!
Very unpleased with NT8. Never had these issues with NT7.
Hopefully you have additional solution ideas.
Thanks!

[NinjaTrader_BrendanC]

Hello LorraineP,

Thank you for responding with these details. I would also like to apologize for the frustration you have been experiencing.

It sounds like there may be various contributing factors to this behavior that we would need to take a closer look at in order to further assist you.

Please write into PlatformSupport[AT]NinjaTrader[DOT]com with a brief summary of this behavior as well as a link to this forum thread. This way you can get more personalized assistance, and we would be able to take a closer look at what could be causing this behavior with your platform.