Setting up new instrument

[naotojoe]

Hi, when I set up SGX Straits Times Index Futures with interactive broker's ticker "STI", I don't get any data in NinjaTrader. I checked the ticker in IB's Trader Workstation and I can see data.

http://www.sgx.com/wps/portal/sgxweb/home/products/derivatives/financials/equity-index/sgx_sti/contracts

But when I set up SGX Nifty 50 Index Futures with interactive broker's ticker "NIFTY", I do get data in NinjaTrader.

http://www.sgx.com/wps/portal/sgxweb/home/products/derivatives/financials/equity-index/nifty/contracts

Any idea please?

Thank you.

[naotojoe]

Actually, I have the same issue with instrument name TW (SGX MSCI Taiwan Index Futures), which is already set up in NinjaTrader. I am using IB for my connection. I can see real time market data in IB Trader Workstation but not in NinjaTrader.

Thanks.

[NinjaTrader_EricB]

Hello naotojoe,

Thank you for your post.

Glad to assist. Resetting your instruments should resolve this item.

To reset your instruments, please take the steps below.

First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
Next, reset your instruments by navigating to the Control Center > Tools > Database Management
In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
Lastly, restart NinjaTrader for the changes to occur.


Please let us know if we may be of further assistance.

[naotojoe]

Thanks for your reply, Eric.

However, that doesn't resolve the issue. Is there anything else I can do?

[NinjaTrader_EricB]

Thank you for your reply, sorry to hear that didn't help.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.




Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
*
Open your NinjaTrader folder under Documents.
*
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
*
Send the 2 compressed folders as attachments to this email.
*
Once complete, you can delete these compressed folders.

[naotojoe]

Thanks Eric. Sent the email with log and trace files attached as requested.