Con ticks no carga pero con velas si

[George AZ]

¿Por que no se carga el mes de abril con el gráfico de ticks, pero si con un gráfico de velas? (todos los contratos están actualizados)

[NinjaTrader_ShawnB]

Hola George AZ,

Gracias por escribirnos hoy.

Tenemos capacidad limitada para proporcionar soporte de plataforma en español, sin embargo, hemos encontrado que este sitio https://www.deepl.com/es/translator puede traducir el inglés al español con buena calidad. Por favor copie nuestra respuesta y luego navegue al sitio que le colocamos para pegar la respuesta en el cuadro hacia la izquierda.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable '2541720 Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[George AZ]

I already sent what you asked for by mail

[NinjaTrader_ShawnB]

Hello George AZ,

Thanks for your reply.

Please could try loading more days in your chart by increasing the number of days to load. You can do this by right-clicking on your chart > Data series > Increase the number of 'Days to load' > Click OK.

Please let us know if you continue to see the same behavior.

[George AZ]

Charge up to 3000 days and the problem persists.
What else can I do?

[NinjaTrader_ShawnB]

Hello George AZ,

Thanks for your reply.

Please ensure you are using the Merge Back Adjusted, Merge Policy in NinjaTrader 8. This will merge the historical data from previous front months into the current front month so it functions as de facto continuous contract with NinjaTrader Continuum data. You can find this option in the Control Center under Tools > Options > Market data > Ensure Merge Back Adjusted is selected for the Merge Policy. Then right-click in your chart and select reload all historical data.

If you are already using the Merge Back Adjusted, Merge Policy. Please delete the cache and historical data in the platform, and then try again to load your charts:

• Close NinjaTrader
• Documents
• NinjaTrader 8
• Open the db folder
• Delete the contents of the cache, day, minute and tick folders
• Restart NinjaTrader

This initial load may take a little longer than normal since all new data is being loaded from the historical data servers.

Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.