Login issue

[EF Hutton]

I’m using NT8 through Oneup Trader with RT Trader as a data feed and understand there’s a plug-in issue with ninja.
when will this be resolved?

[NinjaTrader_PatrickG]

This typically indicates that you're connecting to your account simultaneously and your account is not enabled for simultaneous connections.

Are you logging into your Oneup Trader account from any other platform, website, application, or device?

[EF Hutton]

No additional computers, websites, or platform

[NinjaTrader_PatrickG]

Do you have Rithmic Trader running in addition to NinjaTrader? If so, that is the root cause.

[EF Hutton]

Yes, I have to have them both running to complete this evaluation. Is there anyway to resolve this issue?

[NinjaTrader_PatrickG]

Rithmic Trader does not need to be running. Please close Rithmic Trader.