Data does not show when date is changed

[Johnny Santiago]

I have the latest version of NT8 installed.

When I change the date to any date before today on the 70 tick chart, it only shows my 1min EMAS on the chart. Even when I reload all historical data or press F5 it stays the same.

It works fine when I change the date on the other charts.

See video clip here: https://drive.google.com/open?id=1itBWVG3597kslu-dPOQO4KBXej3M3h8v

[NinjaTrader_Kate]

Hello Johnny Santiago,

Thank you for your reply.

I note your other charts are minute charts. This would indicate to me that you don't have historical tick data for that date that you're trying to load. Some data providers do not provide historical tick data, such as Interactive Brokers. Others, like Kinetic, restrict the amount of tick data you can receive during trading hours to 8 days.

Who is your data provider?

If you look under Tools > Historical data > expand Historical Data > expand ES 06-20 > expand Last > expand Tick, do you have data there for the date you're attempting to load?

Thanks in advance; I look forward to assisting you further.

[Johnny Santiago]

My data provider is ninjatrader broker...continuum.

And yes there is data available there.

I have changed the date many times before and it has always worked.

[NinjaTrader_Kate]

Hello Johnny Santiago,

Thank you for your reply.

We'll need to review your log and trace files to see what's occurring.

You can send these by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2534792 ATTN Kate W.

Thanks in advance; I look forward to assisting you further.

[Johnny Santiago]

Email sent