Alert Log falls behind

[tecmisc1]

I have a few alert rules setup in a Market Analyzer window, and two alert logs (one for high and one for low priority alerts). Alerts are generated around 3-4 per minute on average.
The problem is that about once a day both alert logs are behind by 1-2 hours, meaning that they don't display the latest alerts. Even though they are behind, they continue to add "new" alerts to the log, it's just that those "new" alerts happened 1 -2 hours ago.
I can get the Alert Logs up to date by unchecking all "priorites' then rechecking the desired priority. The Alert logs will then function correctly for a few more hours.
Any idea how to fix this?
thanks.

[NinjaTrader_Melissa]

Hello,

Thank you for the post.

I would like to take a closer look at your platform's configuration to get a better idea of what is happening here.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2520716 ATTN Melissa

Thanks in advance; I look forward to resolving your inquiry.