Charts not showing negative prices correctly

[Ricam]

WTI oil futures prices have gone negative, but the chart won't correctly display prices below zero. The April contract settled at -$37. Ref: https://time.com/5824353/oil-stock-may-negative/

[NinjaTrader_PatrickG]

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
• Could you provide a screenshot of what your NinjaTrader chart is displaying?

[mmaker]

Same here using oil futures symbol CL latest month.
8.0.20.1 64-bit
Using Continuum feed.
No error messages.
Price of oil trended down to 0 then shot up to $45 as real prices were going to -$35 or -$45.

The second photo shows reality.

[NinjaTrader_PatrickG]

Our historical data servers were not equipped to properly record negative data. This is resulting in the symptoms you're reporting. The Development Team is working on a resolution to fix the historical data that has already been recorded as well as a fix moving forward in case this occurs again. The internal tracking number for this is 14415.

CL 05-20 settles with morning. I highly suggest rolling over sooner than later:

• Navigate to the Control Center > Tools > Database window.
• Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
• Close this window when this process completes.

You can learn more about the different ways to rollover by visiting the link below:

• https://ninjatrader.com/support/help...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• http://ninjatrader.com/blog/trade-desk-calendar/

Finally, mmaker , I see that you're using an older version of NinjaTrader 8. To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: http://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'NinjaTrader 8'
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.