Sim acct order cancelation

[Aporshnev]

Please help to cancel the order on Sim account. If reset the account - platform get stuck.

[NinjaTrader_PatrickG]

Does this order persist if you restart NinjaTrader? If so, we advise that you reset the Simulation account to resolve this item.

Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account:

• From the NinjaTrader Control Center window select the Accounts tab
• Right click on your simulation account and select 'Edit Account'
• Press the "Reset" button

[Aporshnev]

Thank you. I've tried this option. As I have said above when I reset (with clearing history) the platform get stuck and does not respond (Pic.#2). Moreover, I reinstalled the platform to the different VPS on weekend and loaded-up via backup file and this order is still alive.

[NinjaTrader_PatrickG]

Approximately how long did you wait after using the reset before ending the process?

What is the size of your database file? To check, follow these steps:

• Navigate to Documents > NinjaTrader 8 > Double left click on the 'db' folder
• Right-click on 'NinjaTrader.sdf' (may only say 'NinjaTrader' depending on your Windows settings) > Properties
• Tell me the size

If your backup included your database file, then this would be expected.

Renaming your database will resolve this item::

• Shutdown NinjaTrader and Go to the Start Menu
• Select My Documents--> NinjaTrader 8--> db--> "NinjaTrader.sdf" file (may only say 'NinjaTrader' depending on your Windows File Explorer settings)
• Right click on NinjaTrader.sdf and select "Rename" *Name it "OLDNinjaTrader.sdf"
• Then restart the software and NinjaTrader will create a fresh database file to use
• Unfortunately the following items stored in the old database will be lost - Trading Hours templates, Instrument Lists / Custom Instruments, historical trade execution data, saved Strategy Analyzer backtest results

[Aporshnev]

Thank you. Solved.