Ninja crashes when I try to start it..

[iconbob]

creates a crash dump. nothing in log or trace file. this after update to latest NT8 64 bit version on Win 10.

[NinjaTrader_PatrickG]

This is not enough information to troubleshoot the symtpom you're reporting. Please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. Send us a brief description of the issue, a link to this forum thread, and attach your log and trace files as well as your Windows Event Viewer logs.

Please follow the steps below to manually attach your log and trace files:

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Please send me your Windows Event Viewer logs. To get the Event Viewer log please do the following:

• Go to the start menu in Windows and search for Event Viewer
• Expand Window Logs
• Left click on Application
• Right click on Application
• Select 'FilterCurrent Log...'
• Change the 'Logged' drop down option to 'Last 24 hours' > OK
• Right click on Application again
• Select 'Save Filtered Log File As...'
• Make note of the save location, Enter a name for the file, and select Save
• Please attach the saved Event Viewer log to your reply.

[iconbob]

No Log or Trace file were created. I don't see the attached event file .evtx. doesn't look like its accepted as a valid attachment.

[NinjaTrader_PatrickG]

Are you trying to attach it to the forum? Or are you sending us an email? Try zipping the file first then sending if you can't get the .evtx file to attach to your email.

[traders]

NT8 crashes after new install / update

I run Win7 and found that removing the NinjaTrader 8 folder out of the Program Files (x86) before an update/ fresh install worked for me