Ninjatrader not loading

[Alejandra]

Hi, about a week ago I had to format my computer completely, so I re install the Ninja Trader, worked fine for a couple of days and then when I tried to load it the logo appeared and says verifying license and then it closes.

I tried uninstalling and reinstalling didn’t work, until I uninstalled it with a microsoft program.

Downloaded agaib and a new installation worked fine for other 3 days and today when I tried to load it the same as before happens.

[NinjaTrader_ShawnB]

Hello Alejandra,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2477167 Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[NinjaTrader_Heath]

Hello Alejandra,

We haven't received these files from you yet.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2477167 Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[Alejandra]

Hello! I already send the log and traces. The only thing is I send it through the platformsupport email because I didn’t find the route as you send it through the control center.